Reputation Management for Healthcare
Don't let one bad review
destroy the reputation
you spent years building.
Built specifically for Kerala doctors — AI replies in Malayalam and English.
No credit card required · We'll reach out within 24 hours
- ✓
Your first AI reply draft ready · within 5 minutes of setup
- ✓
Every review replied to · in your patients' language
- ✓
Send your first WhatsApp follow-up · same day as setup
CrestWard Dashboard247
Reviews
78%
Replied
+23
This Month
Rajan Pillai
"Waited 3 hours after appointment with no explanation. Very disappointed with the service..."
"Dear Rajan, we sincerely apologize for the wait. Your time is valuable and this falls short of our standard..."
14-day
Free trial
ML + EN
AI replies
~30 sec
Per reply
14-day
Trial with full refund guarantee
Malayalam + English
Replies patients actually understand
~30 sec
To reply to any review
Three steps to a better reputation
01
Connect Your Google Reviews
Log in securely via Google. Our system maps your clinic automatically — no tech skills, no forms, no IT.
02
Your reviews appear
Every review syncs instantly with AI sentiment analysis and priority flags — so you know what needs attention first.
03
Reply in their language
AI drafts a reply in Malayalam or English. You approve in one tap — or post directly.
Everything your reputation needs
Built for how Kerala doctors actually work
Worried about negative reviews? Unhappy patients get a private feedback form first — most prefer a direct resolution over posting publicly.
Reply to every review in 30 seconds, in any language
Our AI reads the review language and responds appropriately. A Malayalam review gets a Malayalam reply. Every time.
Capture patient concerns before they go public
Patients who rate 1–3 stars see a private feedback form so you can resolve their concern directly. A better experience for everyone.
Reach today's patients on WhatsApp
Send personalised WhatsApp messages after each visit. Most patients respond the same day. Patients don't need to install anything — they just tap and reply.
Know exactly why patients rate you 3 stars
See exactly what's driving your rating — waiting time, billing, or staff manner — so you can fix the real issue.
The reality in Kerala
Patients Google you
before they visit.
Before booking, most patients read your reviews — not just the star rating, but whether you responded. A clinic that replies shows it cares. One that doesn't leaves doubt.
Rajan Pillai
"Waited 2 hours after my appointment time with no explanation. Staff was dismissive when I asked. Very disappointed."
No reply from clinic
Patient feels ignored. Next 10 readers see this and move on.
Clinic loses trust. Other patients see no accountability — and book elsewhere.
Rajan Pillai
"Waited 2 hours after my appointment time with no explanation. Staff was dismissive when I asked. Very disappointed."
Response from Jude Medical Center
"Rajan, we sincerely apologise for the wait and the experience you had. This is not the standard we hold ourselves to. We've spoken to our team. Please reach us at 98XXXXXXXX — we'd like to make this right."
Clinic shows accountability. Other patients see a doctor who cares — and book.
87%
of patients read Google reviews before choosing a doctor
BrightLocal 2024
1.7×
more trustworthy — clinics that respond to reviews
Google Internal Data
45%
more likely to visit a clinic that replied to a bad review
ReviewTrackers
Active review management
Same clinic. Same doctors. 90 days apart.
Before
2
reviews / month
0% replied
No follow-up
After
23
reviews / month
95% replied
Every concern resolved
Before
2
reviews / month
0% replied to
No patient follow-up
After
23
reviews / month
95% replied within 30 sec
Every concern resolved
Simple pricing for Indian clinics
Per clinic account · Cancel anytime · Pay only for messages you send
One patient consultation covers your entire month.
Starter
- Review Monitoring & Sync
- 100 WhatsApp Messages/month
- AI Reply Drafts — English only
- Last 30 days review history
- Private Patient Feedback Channel
- Basic Analytics (7-day view)
- Top-up: ₹399/100 msgs
Solo
- Everything in Starter
- 250 WhatsApp Messages/month
- 🇮🇳 Malayalam & English AI Replies
- Unlimited Review History
- 90-Day Analytics Dashboard
- Priority Email Support
- Top-up: ₹399/150 msgs
Clinic
- Everything in Solo
- 600 WhatsApp Messages/month
- Up to 3 Doctors
- White-Label Feedback Page
- Per-Doctor Performance Reports
- Full History + PDF Exports
- Auto-Reply on Positive Reviews
- Bulk Review Management
- Priority Phone Support
- Top-up: ₹399/200 msgs
Hospital
Custom pricing
Based on locations, doctors & volume
- Everything in Clinic
- 4+ Doctors (triggers this tier)
- Multi-location Management
- Negotiated WhatsApp volume rate
- Advanced Reporting & PDF Exports
- API Access
- SLA-backed Support
- Founder-direct WhatsApp support
Expand as you grow
Add only what you need — no forced upgrades
Extra Location
Growth add-onAdd a second branch or clinic to the same account
₹699/mo
WhatsApp Top-up
FlexibleStarter: ₹399/100 msgs · Solo: ₹399/150 msgs · Clinic: ₹399/200 msgs. Higher plans, better rate.
From ₹399
Priority AI Replies
SpeedAI draft delivered within 2 hours, ready for your review and approval
₹299/mo
White-label Feedback Page
BrandingCustom domain + branding for your patient feedback link
₹499/mo
Add-ons available on any plan · Billed monthly · Cancel anytime
Free for Kerala clinics
See your clinic's reputation health — free
Enter your clinic name and email. We'll manually review your Google presence and send you a personalised report within 24 hours — no signup required.