Reputation management for clinics in India
See where your clinic stands on Google, free:
Free, no account needed. , then from ₹1,499 a month. No card needed.
After the visit · WhatsApp, with consent
Lakeview Dental Clinic
Thank you for visiting us today, Anjali. How was your visit? Tell us in one minute: crestward.in/fb/lakeviewSame evening · private feedback
“Dr. Meera explained everything calmly, and the wait was short.”
Only your clinic sees this.
Any day · a new Google review
Thank you for your kind words, Sreeja. We will share them with the whole team.
Before they book, most patients read your Google reviews. They read the stars, and they also read how you answered. A calm, kind reply to an unhappy patient shows that the clinic listens. A review with no reply leaves the next patient to guess.
“Waited 2 hours after my appointment time with no explanation. Staff was dismissive when I asked. Very disappointed.”
“Waited 2 hours after my appointment time with no explanation. Staff was dismissive when I asked. Very disappointed.”
Reply from the clinic
Rajan, we are sorry about the long wait and how you were treated. This is not the care we want to give. Please call the clinic so we can make it right.
Example review. The name is changed. Read why Google reviews matter for clinics
CrestWard does four jobs after every visit, the same way for every patient.
After each visit, patients who agreed to hear from you get one short WhatsApp message with your clinic’s name and a link to your feedback page. A QR card at reception asks the same at the desk. Every patient gets the same question.
Lakeview Dental Clinic
Thank you for visiting us today. How was your visit? It takes one minute: crestward.in/fb/lakeviewLakeview Dental
Tell us about your visit
On the feedback page, a patient can also write to you directly. It lands in your private inbox, so you can call them before a small problem becomes a public one. If your clinic shows a Google option, it is the same for every patient.
Private feedback
“The reception phone was busy all morning, and I could not get a time for my mother.”
Each review gets a draft in the language the patient used. It never mentions a treatment or a health detail, and never confirms that someone is a patient. Nothing goes on Google until you approve it. Replying to every review also tends to bring more reviews over time.
“ഡോക്ടർ വളരെ ക്ഷമയോടെ എല്ലാം വിശദീകരിച്ചു തന്നു.”
നിങ്ങളുടെ നല്ല വാക്കുകൾക്ക് നന്ദി. ഞങ്ങൾ ഇത് മുഴുവൻ ടീമിനെയും അറിയിക്കും.
A 1 or 2 star review sends you an alert at once. Each week you see your Google rating, how fast your clinic replied, and which reviews still wait for an answer.
Examples. Names are changed.
Sign in with the Google account that manages your clinic, and choose the clinic. It takes about a minute.
Print the QR card for your reception, and switch on the WhatsApp message after each visit.
Your reviews come in with a draft for each one. Check them, change what you want, and post.
Replies never mention a treatment, a condition or a visit, and never confirm that someone is a patient.
Nothing goes on Google until someone at your clinic says yes. Automatic posting stays off unless you turn it on.
A patient gets a WhatsApp message only after agreeing to hear from your clinic.
If your clinic turns on the Google option, every patient sees it, whatever they rate. Google does not allow showing it only to happy patients.
Per clinic. 14 days free, no card needed. Pay by bank transfer, monthly or yearly.
1 doctor
₹1,499a month
Up to 5 doctors
₹2,999a month
6 or more doctors
Custom
Based on doctors and patient numbers
Yes. Every patient gets the same question. If your clinic turns on the Google option, every patient sees it, whatever they rate. CrestWard never offers anything in return for a review, and never writes reviews.
No. Every reply waits for a person at your clinic to approve it. If you want, you can let replies to positive reviews post automatically.
No. You connect the Google account that already manages your clinic’s Google Business Profile, and you can disconnect it at any time.
By bank transfer, monthly or yearly. The first 14 days are free, and you do not need a card to start.
Ask a question, or ask us to call you. We reply within 24 hours.
Or email support@crestward.in